GLARESHIELD

Help

Support

Email support@glareshieldsim.com. We aim to reply within 2 working days (it's a one-person studio, so it may take longer while away).

Please include:

  • the product and its version (shown on the first-run screen or in README.txt);
  • Windows version, simulator (MSFS 2020 / 2024) and the aircraft and its version;
  • what you did, what happened, and a screenshot if you can;
  • for RightSeat: the log file from Help > Open log folder; for CDU Link: %APPDATA%\RJ-CDU-Bridge\bridge.log.

Before writing, the install guide and FAQ in your download cover the common problems: SimConnect or SDK not found, MobiFlight not running, SimAppPro open at the same time as MobiFlight, and Windows SmartScreen warnings for new apps.

Updates are announced on the Glareshield YouTube channel, glareshieldsim.com and Discord. Buyers get them free through their Paddle account.